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  A NEW WAY TO GET YOUR MEDICATION:

YOU CAN NOW REQUEST FOR YOUR PRESCRIPTION TO BE SENT ELECTRONICALLY TO THE PHARMACY OF YOUR CHOICE. YOU WILL NO LONGER GET A PAPER PRESCRIPTION, BUT CAN GO DIRECTLY TO THE PHARMACY TO COLLECT YOUR PRESCRIBED ITEMS. PLEASE CALL RECEPTION TO LET US KNOW WHICH PHARMACY YOU WOULD LIKE TO USE OR COMPLETE AND RETURN THE ELECTRONIC PRESCRIPTION SERVICE NOMINATION FORM TO USE THIS SERVICE.

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PLEASE REGULARLY CHECK WITH RECEPTION IF WE HAVE YOUR UP-TO-DATE CONTACT DETAILS - ESPECIALLY YOUR MOBILE NUMBER - AS WE NOW SEND APPOINTMENT REMINDERS BY TEXT MESSAGE!

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YOU CAN NOW BOOK & CANCEL APPOINTMENTS ONLINE

In order to use this service, you will need to register at reception. You will be given a unique ID and password to log into our 'SystmOnline' website where you can also order repeat prescriptions and view your medical record.

You will need to complete a registration form which you can complete online, print and bring with you to the surgery together with 1. Photo ID AND 2. Proof of residence (bank statement, utility bill or council tax bill).

Patient Online Access Request

 

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Named accountable GP

From 1st April all practices are required under the 2015-16 General Medical Services Contract to allocate a named accountable GP to all practice patients, including children.

The named accountable GP will take the lead responsibility for the co-ordination of services required.

Any member of the practice team will be able to confirm the name of your accountable GP. This does not prevent you from seeing any doctor or nurse of your choice!

If a patient expresses a preference as to which GP they are assigned to, the practice will make reasonable efforts to accommodate this request.

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IMPORTANT NOTICE!

 

Can all patients please be aware that ONE booked appointment is only ten minutes long.

 

This means that only ONE patient will be seen, and only ONE problem dealt with.

 

This will help everybody to be seen as close to their allotted appointment time as possible.

 

Welcome to the Highgrove Surgery Website 

CHRISTMAS AND NEW YEAR BANK HOLIDAY OPENING TIMES

Friday 21st December 2018                     6.30am to 7.00pm

Saturday 22nd December 2018               CLOSED

Sunday 23rd December 2018                   CLOSED

Monday 24th December 2018                   6.30am to 7.00pm

Tuesday 25th December 2018                  CLOSED

Wednesday 26th December 2018             CLOSED

Thursday 27th December 2018                 6.30am to 7.00pm

Friday 28th December 2018                      6.30am to 7.00pm

Saturday 29th December 2018                  CLOSED

Sunday 30th December 2018                    CLOSED

Monday 31st December 2018                    6.30am to 7.00pm

Tuesday 1st January 2018                         CLOSED

Repeat Prescriptions  

Please make sure you have ordered any repeat medication you may require to last over the Bank Holiday periods.

MERRY CHRISTMAS AND HAPPY NEW YEAR

FROM THE HIGHGROVE TEAM.


PPG MEETING

We will be holding our PPG meeting on Wednesday, 9th January 2019 at 6.30pm

It will be here at the surgery and refreshments will be provided. All patients are welcome to drop in.  

Or you can

 Register your interest at Reception, or email:

highgrovesurgery@nhs.net

Spending NHS money wisely

 

Changes to prescribing and some procedures

 

So we can protect funding essential health services – things like cancer care, emergency care, life threatening conditions and mental health services, GPs across Barking and Dagenham, Havering and Redbridge are making changes to prescribing and some other procedures.

 

From 8 January 2018 your GP will no longer be able to prescribe any of the following medicines/products on the NHS:

 

  • Anti-malarial medicine
  • Threadworm medicine
  • Sleeping tablets (over the counter, for short term use)
  • Hay fever medicine (for mild to moderate symptoms)
  • Travel sickness medicine
  • Vitamin D supplements (maintenance only – Vitamin D deficiency we still be treated)
  • Probiotic supplements
  • Bath oils, shower gels and shampoos
  • Skin rash remedies (severe conditions such as psoriasis will still be treated)
  • Sunscreens (except for those undergoing cancer treatment or with specialist skin conditions. 

 

HAYFEVER SEASON – As of April 2018 the CCG have decided to stop prescribing medicines used to treat mild to moderate hay fever. These include nose sprays/drops and eye drops. Below is a list of such items, these are however available to buy Over the Counter at your local Pharmacy.

 

  • Cetrizine
  • Loratadine
  • Chlorphenamine
  • Beclometasone
  • Sodium Cromoglycate eye drops

Procedures

 

From 8 January 2018 we will be:

 

  • Stopping certain ‘non-essential’ procedures
  • Restricting who is eligible for cataract surgery and podiatry

Why are we doing this?

Like many areas across the country, we are faced with some very difficult choices to protect NHS funding for essential health services. The care and treatment that we provide every day for patients is funded by taxpayers’ money. That’s why we have to spend it wisely, to make sure we get the best value we possibly can for every penny – especially when NHS funding is being severely squeezed and we are seeing more patients with more complex health issues than ever before.

 

Unfortunately, no change is not an option, and it’s up to us – with the public's health - to get the local NHS onto a secure and sustainable footing to make sure we can maintain those vital services for you and your families.   This may well mean that you will not get some medicines you've previously had on the NHS. 

A full breakdown of the proposals and what was approved is available on CCG websites:

 

www.barkingdagenhamccg.nhs.uk/spending-wisely

www.haveringccg.nhs.uk/spending-wisely

www.redbridgeccg.nhs.uk/spending-wisely

 

 

Barking and Dagenham, Havering and Redbridge clinical commissioning groups

 


 

WE OFFER GP APPOINTMENTS

FROM 6.30AM TO 7.00PM FROM MONDAY TO FRIDAY AND

SATURDAY MORNINGS FROM 7.00AM TO 10.30AM 

(PRE-BOOKABLE APPOINTMENTS ONLY - NO EMERGENCIES)

OCCASIONALLY RECEPTION WILL NOT BE STAFFED BEFORE 8.00am AND AFTER 6.30pm AND ON SATURDAY MORNINGS. COLLECTION OF PRESCRIPTIONS AND ANY OTHER QUERIES WILL NOT BE DEALT WITH ON SATURDAYS.

Please see our appointments page for details of opening times

OUR GP'S OFFER DAILY A NUMBER OF  PRE-BOOKABLE TELEPHONE CONSULTATIONS

 


 

We are always looking to improve our services so please leave some feedback on our contact page.  We hope that with your help and co-operation we will be able to make this website a better portal for all your online needs.

At Highgrove Surgery we aim to provide a very personal and friendly service to people living in the postcode areas of IG3, IG11, RM8, RM9 and RM10.

The surgery is operating under a General Medical Services contract with NHS England but is not a NHS body.

OUT-OF-HOURS NUMBER: 111

OUT OF HOURS EMERGENCY GP SERVICE : 0203 770 1888

ACCESSS TO PATIENT ONLINE SERVICES

 

The survey below is the new NHS Friends & Family test, which we are required to offer

(Site updated 14/12/2018)
Order your repeat medicationsPatient SurveyChange of contact detailsUpdate your clinical record
 
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